WE RESPECT YOUR RIGHT TO PRIVACY
Blackcomb Helicopters respects your right to privacy and is committed to the lawful and responsible collection, use, and disclosure of personal information, in compliance with relevant privacy legislation.
As used throughout this privacy policy, the term “personal information” means information about an identifiable individual.
We have developed this privacy policy to inform those persons interacting with Blackcomb Helicopters what personal information Blackcomb Helicopters collects, how we collect it, and how we use it. We take great care to ensure that our collection, use, and disclosure of personal information is reasonable and appropriate in all circumstances.
PERSONAL INFORMATION: WHAT DO WE COLLECT AND WHY?
Both the amount and type of personal information collected by Blackcomb Helicopters in the course of our commercial activities is generally limited to that which is necessary to provide you, or a person designated by you, with our products and services, and to operate our business. Blackcomb Helicopters collects personal information from you for the following specific purposes:
§ To provide you with products and services
§ To identify you for the purpose of providing you with products and services you may have purchased online, and for security and fraud prevention
§ To process payment for products and services you have purchased
§ To contact you regarding products and services you have purchased
§ For waivers of liability
§ To provide you with marketing communications regarding our products and services
§ To advertise our products and services
§ To respond to any questions you may have regarding our products and services, and inquiries of any other type
§ To share testimonials on our website or elsewhere
§ To identify our customers’ preferences and habits, perform statistical analyses, and improve our products and services
§ To establish your eligibility for special offers or discounts
§ To administer a contest, giveaway, or other promotion
§ To establish and enforce contractual obligations between us, and to manage relationships with our customers
§ To enable us to provide you with products and services safely if you have a medical condition or allergy
§ To update outdated personal information held by us
§ To satisfy legal and regulatory requirements
§ As may otherwise be reasonably necessary to effect the business transaction between us
Blackcomb Helicopters collects from you personal information that is reasonable and appropriate with regard to the purpose for which it was collected, which information may include:
§ Name
§ Age or birthdate
§ Address
§ Telephone number
§ E-mail address
§ Emergency contact name and telephone number
§ Medical conditions (for safety purposes)
§ Allergies (for safety purposes)
§ Weight
§ Details relating to your purchase or booking (e.g. date services are to be provided)
§ Credit card number and expiry
§ Signature
§ Website analytics information including:
o Information about your browser, network, and device
o Web pages you visited prior to coming to our website
o Your IP address
o Details about your use of our website including clicks, internal links, pages visited, scrolling, searches, and timestamps
(collectively, the “Website Information”)
CONSENT
Blackcomb Helicopters will ordinarily seek your consent to collect, use, or disclose your personal information, except in certain limited circumstances in which we are legally authorized or required to do so in the absence of consent, such as, for instance, disclosing personal information to a first responder in the event of an emergency.
Consent may be express or implied and can be provided orally, in writing, or electronically. Express consent is consent that is given explicitly, by a person taking a specific action, such as, for instance, ticking a box, or saying or writing, “Yes, I consent.” Implied consent is consent that is not given explicitly but, rather, is inferred from a person’s action or inaction. Whether we seek from you express or implied consent to the collection, use, and disclosure of your personal information will depend on the nature and sensitivity of the information you are providing.
A legal guardian such as a parent, or other duly authorized representatives, may provide consent on behalf of the minor or person for whom he or she is responsible.
When you provide Blackcomb Helicopters with personal information by filling in an online or physical form, by sending us an e-mail, or by speaking with us on the telephone or in-person, and when this information is provided for a purpose that is self-evident, such as
when you fill in a waiver of liability or book any of our services, your consent to our collecting, using, and disclosing your personal information for that purpose is implied.
If you consent, we collect certain of your personal information when you visit our website, including through the use of cookies or similar technologies, which are small files or pieces of text that download to a device when a visitor accesses our website. Unless you are visiting our website from the European Union (EU), and provided that you have not disabled cookies in your browser, you are considered to have expressly consented to our use of cookies under Canadian Anti-Spam Legislation. If you are visiting our website from the EU, we will ask for your express consent to use cookies to collect your personal information, pursuant to the GDPR. If you disable cookies in your browser or do not consent to our use of cookies, our website may not function properly and we may be hindered in our ability to provide you with our services.
We ask for your express consent to use your personal information for certain purposes, including to send you marketing communications, which you can give by clicking the checkbox in the course of booking services on our website, or in the event we would like to share on our website or elsewhere any testimonial you may have provided to us.
You may, at any time, on reasonable notice to us, and subject to any legal or contractual restrictions, withdraw your consent to our collection, use, and disclosure of your personal information, although doing so may prevent us from being able to offer you certain products and services.
USE AND DISCLOSURE
Blackcomb Helicopters will only use and disclose your personal information for the purposes for which it was collected unless you otherwise consent or as may be required or permitted by law.
SECURITY AND RETENTION
Blackcomb Helicopters secures the personal information it collects in a manner that is appropriate with regard to the sensitivity, amount, distribution, and format of the personal information, including against loss and theft, and unauthorized access, disclosure, copying, use, and modification.
Blackcomb Helicopters retains personal information only as long as is necessary to fulfill the purpose(s) for which it is to be used, following which it is carefully destroyed, erased, or made anonymous. We shred personal information that is stored in physical form, and permanently erase personal information that is stored electronically.
ACCESSING YOUR PERSONAL INFORMATION
You are entitled to access, in accordance with PIPEDA, personal information about you held by us. Accordingly, Blackcomb Helicopters will, within 30 days of receiving from you a request in writing (or as otherwise may be permitted under PIPEDA), and at minimal or no cost to you, and subject to certain limited exceptions, inform you of the existence and any
use or disclosure made of your personal information, including an account of the third parties to which such information has or may have been disclosed, if any, and will provide you with access to your personal information. You may be required to provide Blackcomb Helicopters with certain personal information, including that necessary to verify your identity, to enable us to provide you with this account of the existence and any use or disclosure made of your personal information. Any personal information you provide to facilitate this process will be used only for that purpose.
ACCURACY
We strive to ensure that any personal information held by Blackcomb Helicopters is accurate, complete, and current, insofar as is necessary for the purposes for which the personal information was collected. You are entitled to challenge the accuracy of the personal information held by Blackcomb Helicopters and, upon demonstrating that the information is inaccurate or incomplete, have the information amended, in which case the amended information will be transmitted to any third parties with access to such information.
CHALLENGING COMPLIANCE
Any inquiries or complaints regarding this privacy policy, your personal information, or Blackcomb Helicopters’ compliance with PIPEDA may be addressed to our Compliance Officer using the contact information set out below. We take all of these matters seriously and will attempt to resolve any complaints promptly and fairly. If following an inquiry or complaint, you are unsatisfied with the outcome, there may be certain remedies available to you under PIPEDA, including the filing of a complaint with the federal Privacy Commissioner.
CONTACT
Any requests, inquiries, complaints, or challenges to be sent to Blackcomb Helicopters under this privacy policy must be in writing and sent to our Compliance Officer by mail, or by e-mail, addressed as follows:
Mailing Address: Blackcomb Helicopters
Attn: Corporate Counsel and Compliance Officer
Suite 400 – The Landing
375 Water Street
Vancouver, BC V6B 5C6
E-mail: legal@blackcombhelicopters.com